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Xtension
Recorder: Cost Effective 'true digital' recording!
Simple: Digital: Connectivity
Xtension Recorder simply connects in line
with Vodavi digital telephones and plugs into the
USB connector on any PC. Using Comvurgent's 'True
Digital' technology, Xtension Recorder stores
conversations in the same high quality format as
your digital telephone ensuring excellent sound
quality.
Why Record?
Recording telephone conversations improves
efficiency. By recording critical information you
ensure accuracy of transactions and compliance with
industry regulations. Call recording will ensure
that your clients receive quality customer
service. Xtenstion Recorder can also be used to
record security alerts such as: bomb threats,
threats of physical violence and verbal abuse.
Other Application Ideas
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Message Taking- use Xtension
Recorder to record a message instead of writing
it down. E-mail the message to the
recipient. It's like a mini Unified Messaging
System.
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Customer Service Desks-
Xtension Recorder is a great training tool. Move
it around to different agents to monitor
activity from time to time.
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Operator Positions- monitor how
those important callers are being answered and
transferred.
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Call Centers- install Xtension
Recorder at each desk and record to a central
server location for supervisor listening.
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Conference Calls- record those
important discussions and decisions.
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Dictation- Xtension Recorder
allows you to dictate directly into your phone
and e-mail the recording to an assistant.
Record Features
Xtension Recorder comes with a built-in Caller ID
and records the date, time, and duration of every
call. On top of these features the user may add
comments during a conversation and highlight
important calls.
Set-up Options
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Record all calls or manually select which to
record.
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Use compression to save disc space
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Save calls locally or on a network server for
centralized monitoring and playback.
Vodavi Telephone Compatibility
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8
Button Enhanced Speakerphone
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8
Button Executive Speakerphone
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30 Button Executive Speakerphone
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Elite Large Screen Display Phone
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30 Button Executive Full Duplex Speakerphone
Almost every company has a Call Record
application that can deliver substantial business
benefits. What's yours? | 
