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The Future of your
Business Depends on Effective Communication
It’s easy to take a look
back and see how far business communications
 has
evolved over the years. Technology has made it
possible for us to become increasingly mobile,
allowing us to respond to customer needs in new and
ever-changing ways. With the Internet taking a firm
hold of the marketplace, your customers may be a
block away, across town, or across the Atlantic. In
an increasingly virtual marketplace, the playing
field has transformed. The challenges you face
become more complex but the tough questions remain
the same.
Will
you be there when the customer calls?
Will you make the
best impression?
Will you increase revenues?
Be Anywhere and
Everywhere for your Customers
Thirty-eight percent of
America’s work force consider their cars, homes and
hotel rooms a virtual office. This statistic is
expected to rise substantially in the coming years.
With fewer people physically located at an office
location, the ability to stay connected with your
customers becomes an increasingly important
challenge.
Telenium IP has
a host of mobility solutions that can be teamed up
with a single office extension, thus eliminating the
need to juggle multiple extensions and mailboxes.
Phone Extension on
Your PC
Nomad SP is
a solution that provides a fully functional
extension of the host telephone system right on a
laptop PC. All you need is a USB headset and a
broadband connection. Nomad SP also integrates
seamlessly with contact management software for
greater efficiency and ease of use.
Wireless Handset
Extension Coming Soon
Nomad IP is
a wireless IP (Wi-Fi®) handset that operates
wireless access points placed throughout your site.
This allows your employees to be more productive by
freeing them from their desks. The handset can also
be used from any 802.11b wireless hot spot such as
an airport or Internet cafe.
Phone Extension on
your PDA
Nomad PDA allows
you to enjoy the benefits of having an extension
right on your PDA. Nomad PDA provides the
convenience of mobility and more at your fingertips!
Be There for Your
Customer of Someone Else Will
Convenience. We thrive
on it. Your customers demand it. When you’re the
customer, so do you. No one likes to be placed on
terminal hold or transferred to voice mail without
an opportunity to talk to a real live person.
Telenium IP provides powerful tools that enable you
to always be there for your customers.
Have Your Calls
Follow You
Have your phone ring at
another location while you’re away from your desk.
Transfer all calls to your cell phone, or just the
important ones. Do what it takes to ensure you don’t
miss an opportunity.
Top Shelf Customer
Access
Telenium IP comes
standard with a powerful Automatic Call Distribution
(ACD) package that will allow you to better manage
your call flow. For even greater control,
Discovery Manager allows you to report on
calling activity for a variety of purposes, from
measuring performance in a call center environment
to making staffing decisions based on peak activity
hours.
Elevate Important
Calls
Expecting an important
call? Desktop Call Control allows you to see
who is calling right on your desktop PC, so you can
take that call, even if you’re already on the phone.
If you’re speaking with your best customer, you can
transfer new callers to an associate or your own
voice mail, all from your PC.
Desktop Call Control
is available with optional PathFinder IP messaging
server.
Empower Your Team...
Your business wouldn’t
thrive without your people. Give them the tools they
need to be most effective.
Multiple Offices
Operate as One
With Telenium IP, you
can network multiple offices, home offices and
remote buildings together to create one cohesive
communications system. See at a glance if your
associate across town is on the phone. Share voice
mails. Work together as a team.
Collaborate on Your
Work...Real Time
Nomad VP is
a Video Phone solution that works with your PC and
video camera. You can video converse with an
associate while simultaneously sharing any PC
application. This enables distant associates to
collaborate on projects without the need for
extensive travel. Nomad VP also
works as a great training platform.
Coach Your Team
Supervisors can have the
ability to listen to trainees as they gain
on-the-job experience. If needed, a supervisor can
"join the call" and offer support when their trainee
is faced with a new or difficult situation.
Cover for Each Other
Have your phone ring at
an associate’s station while you’re at an off-site
meeting or on vacation, ensuring uninterrupted
customer support.
Enjoy the benefits of
unified technology.
Phone calls. E-mails.
Faxes. These used to be separate and distinct forms
of communication. Convergence has become the
unifying force in communications, and it’s
transforming the way business gets done. It can make
you more efficient. It can reduce your overhead.
Convergence can open new doors of opportunity for
building your future. Telenium IP takes full
advantage of convergence by offering several
forward-thinking capabilities.
Emails on your Phone,
Faxes in your In-box
PathFinder IP is
a robust system that blends Voice, Electronic, and
Fax communications to enhance productivity. Access
your e-mails without a computer or have your Faxes
delivered to your e-mail In-box. The possibilities
are virtually endless.
Reliability and
Flexibility
Not too many phone
system manufacturers can tout fast startup times,
but we can. Since the Telenium IP system has no hard
drive, the system keeps you as profitable as
possible by minimizing down times and the chance of
equipment failures.
Common Technology
Economies
Since Telenium IP is a
LAN-based product, phones and PCs can reside on the
same data network. Power over Ethernet (PoE) is
supported, but not required, making Telenium
IP compatible with all modern networks. Its
distributed architecture makes it easy to converge
remote offices, home offices and telecommuters.
ARE YOU READY TO REALIZE THE BENEFITS OF TELENIUM
IP?
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Could your business
revenues grow or could customer loyalty increase
through greater presence?
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Do you have sales
associates that spend a majority of their time
in the field?
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Would it be
beneficial for some or all of your employees to
have access to phone system features while away
from headquarters?
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Would you like to
reduce or eliminate long distance charges
between offices?
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Are you moving into
a new building?
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Do you have a data
network?
If your answer to any of
these questions is yes, you should consider
Telenium IP as
your next generation communications system.
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