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Track Advertising Campaigns/Measure Agent Productivity/Improve Overall Efficiency

As a real estate broker, you understand the challenges of running a successful brokerage. Time is a critical element and can sometimes be the difference between closing the sale and losing one. As a result, being able to access and provide information quickly and efficiently plays an important role in your business. The ability to track critical bits of information such as advertising effectiveness, agent productivity, and abandoned call empowers you the broker to make sound business decisions that can result in key management solutions.

Manage Telephone Operating Cost

Discovery RE allows you to collect call information from both single or multiple broker locations or even multiple phone systems in real time so you can identify at a glance the true cost associated with inbound and outbound calls. The system's flexibility allows you to distribute cost per location or per agent.

Never Miss that Important Customer

Even if a prospective customer calls and hangs up before you can get their contact information, there is still an opportunity to capture this critical information and follow up with a return phone call. Discovery RE allows you to run customized reports on abandoned calls so that a missed call is not a missed opportunity.

Is Your Advertising Campaign Effective?

Research shows that the average advertising campaign is usually between 3% - 5% of annual sales but very seldom do brokers have a way to measure advertising effectiveness. Discovery RE can track activity for a specific ad campaign so you know immediately if your ad was successful or if you need to seek other methods of advertising. These user-defined reports can be emailed at specific times to an individual or group so the key information to make those important is readily available. Advertisement tracking provides daily reports of call activity for all advertising iniatives so you'll never again ask the question - Was the money well spent? So eliminate the guesswork with accurate call statistics from Discovery RE and know for sure!

Measure Agent Productivity

Discovery RE also allows you to determine if your agents are adequately following up on prospective customers.

Agent Activity Tracking provides the broker with daily reports of agents call activity so you can determine based on the call records if agents are aggressively following up on leads. This is an effective way to identify your above average agents versus those that may need improvement. It answers the question - Are my agents best at follow-up or am I losing potential opportunities to sell more homes?

Keep Your Agents Informed

Discovery RE offers a multitude of reports that allows agents to respond quickly to prospective customers and determine how best to capitalize  on new opportunities in the market. MLS Activity Report provides agents with all call activity for every listing. This comprehensive reports shows:

• Prospects Name
• Telephone Number
• Time
• Duration of the call for each MLS Listing

This allows your agents to determine which listings/geographic areas are generating the most activity.

Advertising Reports provides agents with call activity reports on advertising initiatives that they have launched.

These customized reports allow them to be emailed, faxed or printed so agents can define the delivery methods that works best for their hectic schedule.

Features Summary

• Real Time graphical display of call summary information and call activity
• Specify acceptable telephone usage policy
• Configurable alarms to monitor usage and group performance
• Import mobile and home bills
• Configurable business and personal caller groups
• Records call wait and hold times
• Calculates service levels to your customers
• Identify call patterns and trends
• Create customized reports with flexible reporting periods.
• Scheduled reports with email delivery
• Email address import facility for agent report distribution

Benefits Summary

• Identify true call costs
• Cut telecom and operational costs
• Cut call abuse
• Improve customer satisfaction
• Identify over and under achieving employees
• Identify business and personal calls
• Identify missed and unanswered calls
• Identify customers not calling or not being called

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