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In today’s fast paced
work environment, the ability to process calls
quickly and efficiently is critical to any company’s
success.With DiscoveryDesktop, optimal
efficiency and increased productivity is merely a
click away.
DiscoveryDesktop is a computer-telephone
integration system that links a Vodavi attendant
station* with a personal computer by transferring
many of the telephone functions to the PC.This
provides users with an efficient answering
environment to process calls using the PC screen as
a visual guide.To navigate the DiscoveryDesktop
attendant console, users may use their mouse or
keyboard by clicking on the desired button or
entering a phone number in the dial window. In
addition, the extensions represented in the display
window are conveniently color-coded to easily
identify the status of each line. DiscoveryDesktop
was designed to run in a Windows® environment, so
users can handle calls while working in other
Windows programs. A scrollable, sortable display
window allows the attendant to monitor up to 492
stations simultaneously.
Attendants Can Manage Calls With Ease
DiscoveryDesktop is a user-friendly
system designed for swift, accurate call handling.
Ideal for attendants, incoming and outgoing calls
are handled with ease. It only takes one or two
clicks of the mouse to activate Call Transfer, Hold,
Call Park, Camp On, Message Waiting and Call
Forwarding.
Color-Coded Extension Status
DiscoveryDesktop provides extension
status at-a-glance. Extensions-in-use display in
red, stations in Do-Not-Disturb display in yellow
and idle stations display in gray.
Quick Keys
DiscoveryDesktop is easy to navigate with
quick keys on the key board without using the mouse.
(F1-F12 simulate the first 12 flexible buttons)
Custom Greeting Display for Multiple Tenant
Situations
DiscoveryDesktop is capable of displaying
custom greetings based on Caller ID information of
up to four tenant phone numbers. If Caller ID does
not match a programmed tenant number, no greeting
will be displayed.This feature helps the attendant
know how to answer the phone.
Extensions Display
View 40 or 69 extensions at a time in the
extensions window, depending on preference.
Connected Call and Notes Display View Caller ID
information for all connected calls at a glance and
attach notes to them for quick reference. This
feature helps the attendant manage multiple parked
calls.
Automatically Update Extension, Flex and Status
Information
Users can download DSS Labels, Flex Codes
and LED status directly from the KSU with a single
mouse click. In addition, the DSS information will
automatically populate in the directory window, so
the attendant doesn’t have to create an extension
list from scratch.
Fixed and Flexible Buttons
DiscoveryDesktop has 8 fixed buttons and
up to 30 flexible buttons, depending on the digital
telephone.The flexible buttons can be programmed to
provide one-touch access to frequently dialed
extensions, speed dial numbers, or system features
such as call park, all-call-page, and much more.
*Telephone must be CTI adaptable. | 
