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Do you know your true monthly telephone charges?

Telephone charges are commonly the third largest business expense after payroll and rent, however, these hidden costs often go unnoticed. In a fiercely competitive world, where efficiency and cost control are the main goals for every company, doesn't it make sense to use a call accounting system that allows you to monitor and manage these costs?

If so, you will appreciate the many features and benefits Discovery CA has to offer. Many managers are familiar with how call accounting can verify telephone bills, but do not always realize that this is only the beginning of its benefits.

Discovery CA provides you with an advanced call management system that provides complete visibility of your telecom costs and usage. Telephone call information can be from both single or multiple phone systems in real time, which can be combined with imported electronic bill information for mobile and home telephones. Once collected this information is processed to identify the cost, the location of the caller and provide an immediate, real time update of call summary information on the screen.

Manage Business Efficiency

Wouldn't you like to better track performance? With Discovery CA, we provide you the capability to track employee performance by comparing targeted goals of individual employees to the number of calls actually completed. Discovery CA can help managers define employees productivity expectations, allow businesses to reconcile phone bills, and even identify possible abuse of the telephone network. While any company can use call accounting, managing phone costs is all the more important in customer service organizations, where business is conducted almost exclusively over the telephone. With Discovery CA, you can use the information provided in call accounting reports to monitor telephone use and perform traffic analysis.

Real Time display information at your fingertips

One added benefit of Discovery CA that sets us apart from other call accounting systems is the ability to display real time information. At a glance, you can monitor real time status of key parameters such as DID trunks or extension groups.

Features Summary

• Real Time graphical display of call summary information and call activity

• Specify acceptable telephone usage policy

• Configurable business and personal caller groups

• Records call wait and hold times.

• Calculates service levels to your customers

• Identify call patterns and trends

• Create customized reports with flexible reporting periods.

• Scheduled reports with email delivery.

Benefits Summary

• Identify true call costs

• Cut telecom and operations costs

• Cut call abuse

• Improve customer satisfaction

• Identify over and under achieving employees

• Identify business and personal calls

• Identify missed and unanswered calls

• Identify customers not calling or not being called

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